FAQ
Orders & Shipping
Which countries do you ship to?
We currently ship to the following countries:
Angola, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, Ireland, Israel, Italy, Japan, Jordan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Malaysia, Mexico, Morocco, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Rwanda, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Tanzania, Thailand, Turkey, Uganda, United Kingdom, United States, Vietnam.
If your country isn't listed here, feel free to contact us, we may still be able to help.
How long does it take to process my order?
Orders are typically processed and shipped within 2 to 7 business days after payment.
How long will delivery take?
Shipping usually takes 3 to 8 business days, depending on your location.
Do you provide a tracking number?
Yes, every order comes with a tracking number. You'll receive it by email once your package is shipped.
Do you offer free shipping?
Yes, we offer free standard shipping for all orders!
Returns & Refunds
Can I return an item?
Yes, we accept returns, but only if the product is unused, unopened, and in its original packaging.
Can I return a blind box if I didn’t like the figure?
No, we don’t accept returns on opened blind boxes. The surprise is part of the experience!
Do you offer refunds or store credit?
We offer both, depending on the situation.
What if I received the wrong or a damaged item?
If your item arrived damaged or incorrect, we’ll send you a replacement for free. Just reach out to us at hello@mofusand.store.
Do I need to send the product back to get a refund?
Yes, for standard returns (not related to damaged or incorrect items), the product must be returned to us in its original condition.
Tracking & Delivery
How can I track my order?
You’ll receive a tracking link by email once your order ships. You can also use our Track My Order page.
My tracking hasn’t updated. What should I do?
If your tracking hasn’t moved in a few days, feel free to email us at hello@mofusand.store, we’ll look into it for you.
My order is marked as delivered but I haven’t received it.
First, we recommend checking with your local delivery service. If the issue isn’t resolved, contact us at hello@mofusand.store and we’ll assist you.
Is there a time limit to report a delivery issue?
Yes, please contact us within 30 days of receiving your order so we can help resolve any issues.
Payments & Checkout
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, and PayPal.
Are my payments secure?
Yes, all payments are processed securely via SSL encryption and Stripe.
Do you accept international cards?
Yes, we accept international credit and debit cards.
Do you offer payment in instalments?
No, we do not currently offer payment in multiple instalments.
Can I use multiple discount codes?
It depends, some discount codes can be combined, others cannot. Check the conditions of each code at checkout.
Customer Support
How can I contact your support team?
You can reach us anytime at hello@mofusand.store, we'll be happy to help.
What are your customer service hours?
Our team is available Monday to Saturday, from 9am to 5pm (local time).
How fast do you respond to inquiries?
We typically respond within 24 hours.
Do you offer support in other languages?
Currently, we provide customer support in English only.
Wholesale & Collaborations
Do you accept wholesale orders?
Yes, we welcome wholesale inquiries. Please email us at hello@mofusand.store with your business details.
Is there a minimum order amount for wholesale?
Yes, the minimum order value for wholesale is $500 USD.
Do you collaborate with influencers or content creators?
Yes, we’re open to collaborations. If you're a creator, feel free to reach out with your idea!
Website & Technical Issues
My payment isn’t going through. What should I do?
Sometimes this happens due to card limits or browser issues. Try a different browser or card. If it still doesn’t work, contact us at hello@mofusand.store.
The tracking page isn't working for me.
Try refreshing the page or using a different device. If the issue continues, send us an email.
Should I report website bugs?
Yes please, if you notice anything unusual, let us know at hello@mofusand.store so we can fix it quickly.